If you have successfully saved an exchange API KEY and still not able to access Trading page. Then there is some issue with the API KEY entered.
Ways to debug API KEY:
- Try generating a new API KEY on the exchange. Make sure API KEY is activated.
- Disable IP Whitelisting.
- On CEX.IO some users reported that 2FA has to be disabled to activate API KEY.
- Before placing a real value order. Test if API KEY is working properly by placing a normal LIMIT Order or a Trailing Order with Offset set to zero.
- Try clearing browser cache by Hard refresh or by clearing history.
If you still face issue even after following all the above points. Please write to us and we will try our best to assist you.
